Apology research and scholarship is multidisciplinary. It draws upon disciplines that include psychology, law, anthropology, criminology, communication, ethics, sociology and philosophy. It has significance for practice areas as diverse as counselling, therapy, behaviour management, complaint management and dispute resolution and for justice and reconciliation processes.

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Putting Apologies in their Rightful Place

Before the Scottish Parliament decided on its Apology Act 2016 this essay attempted to explain what could be achieved with an Apology Act.

29 Jun 2016 Sociology Prue Vines No comments

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Apologies as Canaries-tortious liability in neglig…

Insurance is always in the background of tort liability and liability insurance contracts often have clauses which make the contract void if the insured makes an admission against interest. This is traditionally taken to include an apology. It is not absolutely clear that an apology is such an interest. The…

29 Jun 2016 Sociology Prue Vines No comments

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Apology in restorative and juvenile justice

In this article, we present a mixed method study that we undertook as part of a programme of research to explore the utility of the multidimensional theory of apology developed by Slocum et al. in explaining the function of apologies in family group conferences, healing circles, juvenile justice conferencing and victim offender mediation…

25 Jun 2016 Restorative justice Alfred Allan No comments

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Thinking Like a Human: British Columbia's Apology …

British Columbia’s Apology Act, the first of its kind in Canada, is a law reform initiative intended to promote and protect statements of sympathy or regret made in connection with any matter. It achieves this by: making apologies inadmissible as evidence of fault or liability; barring use of an apology…

12 Jun 2016 Publications Sociology John Kleefeld No comments

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Apologies in Health Care Disputes and Risk Managem…

Conflicts and disputes are unavoidable in the healthcare sector. Apart from compensation in various forms, patients/relatives may want to have a chance to vent their grievances, receive explanations, assurances and a simple apology. Overseas experience has demonstrated the benefits of sincere apologies. From the perspective of risk management, if an…

21 Apr 2016 Sociology James Chiu No comments

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Apologising for Personal Injury in Law: failing to…

We know that the vast majority of people do not sue after personal injury. There is a significant literature on propensity to sue which relates it partly to the person’s view of blame or attribution of responsibility. In many legal systems now there is legislation to protect apologies from becoming…

18 Apr 2016 2014 Sociology Prue Vines No comments

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The Protected Apology as the Modern Response to th…

Donoghue v Stevenson was the seminal negligence case for the Anglo-related common law jurisdictions. The paper argues that it recognises the moral issue about responsibility for harm and that if Stevenson had apologised perhaps the case would never have gone to the House of Lords. While it would be sad not…

12 Mar 2016 2013 Value of apology Prue Vines No comments

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Does sorry work? The impact of apology laws on med…

Physicians’ apologies for adverse medical events are acknowledged as a factor in patients’ decisions to litigate. Apology laws which render physicians’ apologies inadmissible in court are written to encourage patient-physician communication and to overcome the physicians’ disinclination to apologize because apologies could invite lawsuits. We present a novel model of…

06 Mar 2015 2011 Benjamin Ho Elaine Liu Publications Andrea Zwart No comments

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