There is scholarly support for the use of apologies in…
There is scholarly support for the use of apologies in the settlement of legal disputes and
anecdotal evidence of their effectiveness in mediation and other dispute resolution processes.
There is also a growing body of empirical psychological research regarding the use and
effectiveness of apologies available to inform and guide the practice of lawyers, mediators
and other professionals, and judicial officers when apologies arise in legal proceedings. This
article critically reviews the research literature concerning the experience of apology
recipients and offers a framework for understanding the circumstances in which an apology
may contribute to the resolution of a legal dispute.
Allan, A., & Carroll, R. (2016). Apologies in a legal setting: Insights from research into injured parties’ experiences of apologies after an adverse event. Psychiatry, Psychology and Law, 1-23