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LLB (Hons) Lond, MB,BS (HK), FCSHK, FHKAM (Surgery). Hon. Clin. Assist. Prof., Medical Faculty, Hong Kong U, the first Adj. Assist. Prof. in mediation course, Chinese U of HK. Invited Mediation Judge, International ADR Mooting Competition. Mediation Course Coordinator, Hong Kong Academy of Medicine. Founder, JC Professional Mediation Practice. Assessor, Lead Trainer & Coach, HK Mediation Accred. Assoc. Ltd. Co-author 'Mediation in HK: Law & Practice' (2014), author of 6 book chapters and many articles on medico-legal, apologies & mediation. Speaker/moderator in over 70 talks/seminars on these subjects.

Apologies in Health Care Disputes and Risk Management.

Conflicts and disputes are unavoidable in the healthcare sector. Apart from compensation in various forms, patients/relatives may want to have a chance to vent their grievances, receive explanations, assurances and a simple apology. Overseas experience has demonstrated the benefits of sincere apologies. From the perspective of risk management, if an